The quality of our information

Whoever you are – patient, carer, health professional or member of the public – you need access to trustworthy health information.

For many years Lyme Disease Action’s information has been recognised as high quality, and accredited under the NHS Information Standard.  Now LDA’s information, web pages, leaflets and published materials will carry a new mark of quality: the PIF Tick.

The PIF TICK is the UK-wide Quality Mark for Health Information awarded by The Patient Information Forum.  Having the PIF TICK on leaflets, websites, apps or videos shows an organisation’s health information has been through a professional and robust production process. To be awarded the PIF TICK an organisation must show its health information production process meets 10 criteria:

  1. Information is created using a consistent and documented process.
  2. Staff are trained and supported to produce high-quality information.
  3. Information meets an identified consumer need.
  4. Information is based on reliable, up-to-date evidence.
  5. Patients are involved in the development of health information.
  6. Information is written in plain English.
  7. Print and digital information is easy to use and navigate.
  8. Users can give feedback on information.
  9. Information is promoted to make sure it reaches those who need it.
  10. The impact of information is measured.

Maintaining this is a lot of work, but we firmly believe it is vital. Trustworthy health information enables patients and health professionals to take informed decisions and is essential to patient safety.

TIS Logo

All website pages and leaflets bearing The PIF Tick logo are regularly reviewed, generally on a 3 year cycle, sometimes more frequently. We maintain an on-line library of medical and scientific papers, enabling us to keep abreast of any advances and our information is updated regularly.